In Malaysia, the Social Security Organization (SOCSO), also known as Pertubuhan Keselamatan Sosial (PERKESO), plays a critical role in providing social security protection to employees.
Whether you're a new employee trying to navigate the system or an employer ensuring compliance with regulations, understanding your SOCSO number and how to check it is crucial.
This guide will walk you through everything you need to know about checking your SOCSO number, why it’s important, and how it integrates into the broader context of Malaysia's social security system.
What is SOCSO and Why is it Important?
SOCSO, established in 1971 under the Ministry of Human Resources Malaysia, is a government agency responsible for administering social security schemes aimed at providing financial protection to workers in the private sector.
SOCSO covers various risks, including employment injuries, invalidity, and death, ensuring that employees and their families are financially protected in the event of unforeseen circumstances.
SOCSO's primary functions include:
Employment Injury Scheme: Provides protection against accidents or occupational diseases that occur during employment. This includes accidents that happen while commuting to and from work.
Invalidity Pension Scheme: Offers 24-hour coverage against invalidity or death due to any cause, not necessarily work-related. This scheme is crucial for workers who are no longer able to earn a living due to severe health conditions, including terminal illnesses.
The benefits provided by SOCSO are vital for the welfare of employees and their dependents.
By contributing to SOCSO, both employees and employers participate in a safety net that ensures financial support during times of need, such as medical emergencies, temporary or permanent disability, and even death. This not only protects the employees but also promotes a more secure and productive workforce.
Why is it important to know your SOCSO number?
The SOCSO number is a unique identifier assigned to you upon registration with SOCSO. This number is critical for accessing the various benefits provided by SOCSO.
Your SOCSO number is required to facilitate these processes.
Access to Benefits: Without your SOCSO number, you may face delays or difficulties in accessing the benefits you are entitled to.
Employment Records: Your SOCSO number is linked to your employment history and contributions. It's essential for tracking your social security status.
Compliance: Employers are required to register their employees with SOCSO and make contributions on their behalf. Ensuring that your SOCSO number is accurate and up-to-date helps in maintaining compliance with Malaysian labor laws.
Is Your SOCSO Number the Same as Your IC Number?
Yes, for Malaysian workers, your SOCSO number is the same as your Identification Card (IC) number. This was implemented to streamline the process, making it easier for employees and employers to manage their SOCSO-related affairs.
However, for foreigners, your SOCSO number is either the employee's Foreign Workers Social Security number or their passport number. If your foreign employee has a FWSS keyed into the system, Form EA will also reflect the FWSS under Section A7 (SOCSO No.).
The use of the IC number as the SOCSO number reduces the need for additional identification numbers, simplifying record-keeping and access to SOCSO services.
It’s important to note that while the IC number serves as your SOCSO number, this does not mean that your SOCSO account is automatically linked with your IC unless registered by your employer.
Registration with SOCSO is a mandatory step, and your employer is responsible for ensuring that your SOCSO account is properly set up using your IC number.
How to Check Your SOCSO Number Using Your IC?
If you’ve forgotten your SOCSO number or need to confirm it, there are several ways to check your SOCSO number using your IC:
Check Your Pay Slip: One of the simplest ways to find your SOCSO number is by looking at your pay slip. Employers usually include the SOCSO number on employees' pay slips alongside other statutory deductions like EPF and EIS.
Contact Your Employer’s HR Department: If your pay slip does not display your SOCSO number, you can request this information from your employer’s Human Resources (HR) department. They should have your SOCSO number on record as part of your employment details.
Visit a Local SOCSO Office: For those who prefer in-person inquiries, you can visit a nearby SOCSO office. By providing your IC number to the staff, they can assist you in retrieving your SOCSO number.
Call the SOCSO Hotline: Another option is to call the SOCSO hotline at 1-300-22-8000. After providing your IC number, the support staff will help you retrieve your SOCSO number.
Use the MySOCSO Mobile App: While you cannot directly check your SOCSO number online using just your IC, the MySOCSO app allows you to log in and view your details if you have previously registered an account. The app is available on both the Google Play Store and Apple App Store.
Security Tip: Always exercise caution when sharing your IC number, especially online. Avoid disclosing sensitive personal information unless you're using official and secure channels, such as the SOCSO website, official mobile apps, or direct communication with SOCSO representatives.
How to Check Your SOCSO Contributions?
Knowing your SOCSO number is just the first step. It's equally important to keep track of your SOCSO contributions to ensure that your records are accurate and up-to-date.
SOCSO contributions are typically made by both the employer and employee, and these contributions determine your eligibility for various SOCSO benefits.
Here are some ways to check your SOCSO contributions:
ASSIST Portal: The ASSIST Portal is SOCSO’s official online platform where employees and employers can manage their SOCSO accounts. To check your contributions:
Visit the ASSIST Portal: https://assist.iperkeso.my/
Log in using your registered email and password.
Navigate to the “Contribution” section to view your payment history.
MySOCSO Mobile App: The MySOCSO app provides a convenient way to access your SOCSO account on the go. After logging in, you can check your contribution history, personal details, and claim status. The app is user-friendly and regularly updated to ensure secure access to your information.
Visit a SOCSO Office: If you prefer to check your contributions in person, visiting a SOCSO office is an option. Bring your IC and SOCSO number to verify your contributions with the help of SOCSO staff.
SOCSO Hotline: For quick inquiries, you can call the SOCSO hotline at 1-300-22-8000. The support team can provide information on your contributions after verifying your identity.
Understanding SOCSO Contribution Categories and Rates
SOCSO contributions are structured based on specific categories that correspond to the age and employment status of the worker. As of 2024, the contribution rates are as follows:
Category 1:
Employee Contribution: 0.5% of the monthly salary.
Employer Contribution: 1.75% of the employee’s monthly wage.
This category applies to:
Employees under 60 years old.
Employees contributing to both the Employment Injury Scheme and the Invalidity Pension Scheme.
Category 2:
Employer Contribution: 1.25% of the total monthly salary for the Employment Injury Scheme only.
This category applies to:
Workers aged 60 and above.
Workers hired after turning 55 who contributed to SOCSO before turning 60.
Understanding which category you fall into is essential for ensuring that the correct contributions are made. Employers are responsible for making these contributions on behalf of their employees, but employees should also be aware of their contribution status to avoid any discrepancies.
Note: SOCSO contribution is optional for employees who earn a monthly salary above RM3,000.
What Benefits Does SOCSO Provide?
SOCSO provides a range of benefits designed to protect employees in various situations. These benefits are funded by the contributions made by both the employer and employee. Below are the primary benefits provided by SOCSO:
Employment Injury Scheme: This scheme provides protection against accidents or occupational diseases that occur during employment. It includes:
Medical Benefits: Coverage for medical treatment, hospitalization, and medical care.
Temporary Disablement Benefit: Financial support during the period an employee is temporarily unable to work due to a work-related injury.
Permanent Disablement Benefit: Compensation for employees who suffer permanent disabilities as a result of a workplace injury.
Dependents’ Benefit: Financial support for dependents in the event of the employee's death due to a work-related injury.
Funeral Benefit: A one-time payment to cover funeral expenses in the event of the employee's death.
Invalidity Pension Scheme: This scheme provides 24-hour coverage for invalidity or death due to any cause, including:
Invalidity Pension: A monthly pension for employees who are unable to work due to severe health conditions, including terminal illnesses.
Invalidity Grant: A lump sum payment for employees who do not qualify for the Invalidity Pension but have contributed to SOCSO for a certain period.
Survivor’s Pension: Financial support for the family of a deceased employee who was covered under the Invalidity Pension Scheme.
Medical Check-Up Vouchers: SOCSO also provides vouchers for free health check-ups to encourage preventive care and early detection of illnesses among employees.
How to Claim SOCSO Benefits?
Claiming SOCSO benefits requires the submission of specific documents, depending on the type of claim. Here’s a general overview of the process:
Accident Report (Form 21) or Occupational Disease Report (Form PKS 68/69): These forms must be submitted for claims related to workplace injuries or occupational diseases.
Claims Form (Form 10): This form is required for all types of claims. It includes details about the incident and the employee’s personal information.
Employer’s Identification Letter: A letter from your employer confirming your employment and the incident that led to the claim.
Work Attendance Summary: A record of your work attendance leading up to the incident.
Medical Leave Certificate: A certificate from your doctor indicating the duration of medical leave required due to the injury or illness.
Police Report and Sketch Map: For accidents that occurred while commuting to or from work, a police report and a sketch map of the trip are necessary.
Additional Documents for Non-SOCSO Medical Facilities: If you received treatment at a non-SOCSO medical facility, you’ll need to submit additional documents such as:
Reimbursement Travel Claims Form (Form PKS (P) 24)
Reimbursement Payment Claim Report (Form PKS (P) 26)
Original Receipt of Treatment: The receipt from the medical facility where you were treated.
Copy of the Appointment Card: If applicable, a copy of the card showing your medical appointments.
Copy of the Medical Report: If applicable, a report from the medical facility detailing your treatment.
SOCSO determines the reimbursement amount if you are treated at a non-SOCSO medical facility. It's important to ensure that all required documents are accurately completed and submitted to avoid delays in processing your claim.
What to Do in Case of Workplace Accidents?
Workplace accidents can be devastating, but knowing the steps to take can help ensure that you receive the benefits you are entitled to:
Seek Immediate Medical Attention: If you are injured at work, seek medical attention immediately. If possible, visit a SOCSO panel clinic or hospital, as this will streamline the claims process.
Report the Accident to Your Employer: Inform your employer about the accident as soon as possible. They are required to report the incident to SOCSO and assist you with the necessary documentation.
Submit a Claim for Permanent Disablement Benefits: If your injury results in a permanent disability, you can apply for permanent disablement benefits regardless of your ability to continue working.
Prepare the Necessary Documents: To file a claim, you will need:
Medical Report: A report from the facility where you received treatment.
Application Form: The completed form required by SOCSO.
Copy of Your IC: A copy of your Identification Card.
Claims Form (Form 10): The standard form required for all SOCSO claims.
Form PKS (F) 1: Includes SOCSO contribution details and your salary statement.
Employee’s Account Details: Information required for the direct deposit of benefits.
The benefit rate is typically 90% of your daily wage. If your application is approved, you may continue working if you wish. If you are not satisfied with the decision, you can file an appeal within 90 days from the date of the notice.
How to Check Your SOCSO Statement?
ALT Text: ASSIST Portal can be easily accessed through the website.
You can easily check your SOCSO statement online by following these steps:
Go to the official SOCSO website: SOCSO Official Site
Click on “Assist Portal” from the top menu.
Select “iPERKESO” on the right side of the page.
First-time users need to register for an iPERKESO account by providing details like your IC number, email address, and password.
Once registered, log in with your email and password.
After logging in, access your SOCSO statement under the “MySOCSO” section on the dashboard.
You can view your personal details, contribution history, and claim information. You can also download or print your statement.
If you encounter any issues, SOCSO customer service is available at 1-300-22-8000 or via email at perkeso@perkeso.gov.my.
Additional Considerations: Foreign Workers and SOCSO
Foreign workers in Malaysia are also subject to SOCSO regulations, but there are specific conditions that apply to them:
Employment Injury Scheme: Foreign workers hired after January 1, 2019, must be registered with SOCSO under the Employment Injury Scheme. Employers are responsible for contributing 1.25% of the workers' insured monthly wages.
Foreign Workers Compensation Scheme (FWCS): Existing foreign workers with a valid FWCS must be registered with SOCSO immediately after the FWCS expires. All employers must register their foreign workers with SOCSO, even if they remain covered under FWCS.
Foreign workers are generally not covered under the Invalidity Pension Scheme but are entitled to the same benefits as local employees under the Employment Injury Scheme.
How to Register with SOCSO for Foreign Workers?
Both employers and employees have the option to register for SOCSO for foreign workers through two methods: using Form 1 and Form 2 or utilizing the Malaysian Corporate Identity (MyCoID) system.
1. In-Person Registration
When registering in person at SOCSO counters, either the employer or an authorized representative can complete the registration. It is important to provide the necessary supporting documents from relevant agencies during the registration process.
2. MyCoID Method
Alternatively, employers can opt for the MyCoID method. Under this method, employers must submit their registration forms along with the required supporting documents to SOCSO for foreign workers. It is essential to meet the eligibility requirements outlined in the Employees’ Social Security Act.
During the registration process, employers must accurately complete Form 2, the Employee Registration Form, and attach all the relevant supporting documents as determined by the type of business entity.
It is the employer’s responsibility to ensure that all necessary details, such as the employee’s identification card number, are included and match the information provided in Form 2.
Professional Support for Your SOCSO Needs
Navigating SOCSO contributions and ensuring compliance with Malaysian regulations can be complex, whether you're an employer or an employee. This is where Douglas Loh & Associates comes in.
With over 32 years of experience in audit and tax services, they offer personalized solutions that help optimize your financial strategies and ensure full compliance with SOCSO requirements.
Their team provides professional support, ensuring that your business is not only compliant but also financially optimized for long-term success. Whether you need help understanding your SOCSO obligations, managing contributions, or handling audits, Douglas Loh & Associates is a reliable partner to guide you through every step.
SOCSO vs. EPF: Understanding the Differences
Many employees are familiar with both SOCSO and the Employees Provident Fund (EPF) but may not fully understand the differences between these two important social safety nets.
Aspect | SOCSO (Social Security Organization) | EPF (Employees Provident Fund) |
Purpose | Provides social security protection, including financial aid for medical leave, disability, and death benefits due to work-related accidents or occupational diseases. | Primarily focused on retirement savings, ensuring financial security for employees post-retirement. |
Contribution | Employers and employees contribute to SOCSO, with rates varying based on salary. Employees contribute 0.5%, and employers contribute 1.75% of the employee’s monthly wage. | Both employers and employees contribute to the EPF. Employees below 60 years old contribute 11% of their monthly salary, while employers contribute 13% for employees earning RM5,000 and below, and 12% for those earning above RM5,000. |
Coverage | Immediate financial protection for employees and their families. | Long-term financial security after retirement. |
While both SOCSO and EPF are compulsory for Malaysian employees, they serve different purposes. SOCSO provides immediate financial protection for employees and their families, while EPF ensures long-term financial security after retirement.
Bottom Line
To wrap things up, understanding how to check your SOCSO number and keep track of your contributions is essential for both employees and employers in Malaysia.
SOCSO plays a critical role in providing financial protection to workers in the private sector, and staying informed about your SOCSO status ensures that you can access the benefits you are entitled to.
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